WordLab support
Email lexidevsup@gmail.com for anything not answered here: bugs, billing, account or data questions, suggestions. Include your device model and what you were doing when it happened. Inside the app, Settings → Report a Bug sends a report with those details attached.
Progress and devices
Your progress syncs through iCloud. Sign in to the same Apple Account in iCloud on each iPhone or iPad and open WordLab; your profiles, learned words, schedules, streaks and collections follow. If a new device starts empty, check that iCloud is signed in (Settings → your name), then reopen the app.
Profiles let several people share one Apple Account, each with their own progress. Switch, add or delete them from your name on the home screen.
Premium and billing
- Restore a purchase: open the Premium screen and tap Restore purchases.
- Bought in the app (App Store): manage or cancel in Settings → Manage Subscription inside WordLab, or in your iPhone's Settings → your name → Subscriptions. Apple handles refunds at reportaproblem.apple.com.
- Bought on the web (United States): open the Premium screen and tap Manage billing to change or cancel, or email us.
Reminders
WordLab reminds you when words are actually due, at most once a day. Change or turn them off in Settings → Reminders, or in your iPhone's Settings → Notifications → WordLab.
Other players
To report someone or their content, open their profile and use the … menu; you can block them from the same place. Blocks are account-wide. Settings → Blocked Players lists and undoes them. For urgent abuse, email us.
A word looks wrong
Use the ⋯ menu on a word (in a puzzle or on its card) to report the clue, definition, example or picture. Every report is read.
Your data
Deleting a profile (tap your name on the home screen) removes its leaderboard entry, directory listing and friend code. To delete all data tied to your account, email lexidevsup@gmail.com from the device you play on; we delete server-side data within 30 days. Details: Privacy Policy · Terms of Service.
Something isn't working
- Update WordLab from the App Store.
- Fully close the app and reopen it; if that doesn't help, restart your device.
- Still stuck? Email lexidevsup@gmail.com with your device model, iOS version, and what happened.